Ultra Clubzone Policies
Concerns & Complaints
Review Date: 23-09-2026
In almost all situations, concerns & complaints can be handled informally by speaking to a member of staff. In the first instance please request a meeting with your child’s Class Supervisor at a mutually convenient time, as it is not always possible for a teacher to discuss a complaint at the beginning or end of the day in front of other parents or carers & children.
*Please note that staff are only able to discuss a pupil with those with formal parental responsibility*
If the Supervisor is unavailable, please ask for an appointment with one of the Head of Department or Assistant Headteacher who are as follows:
Ms K FatimaMr Usman Javed
In the very rare instance where the Supervisor or Assistant Headteacher is unable to help with your request or concern, then please request an appointment with the Headteacher, Mr Ahmed at a mutually convenient time.
Should you wish to record a concern or make a complaint, please complete in full a Concern & Complaint Form. Remember to add your full name and contact details.
Click Here for a Concern & Complaints Form. We will endeavour to respond to your concern or complaint within 15 working days.
In dealing with any complaints, the school will also refer to the Department for Education’s Policy for Unreasonable Complainants. Click Here to view this policy.
Should the subject matter of your request be a safeguarding or child protection issue, please ask for Mr Ahmed.
Our Curriculum Overview
A Commitment to Excellence
Computer Science
Hands-on experience with the latest programming languages and technology. We have trained IT professionals who work closely with our students so they are prepared for the real world.
Fine Arts
Giving wings to the artists who’d like to take it up as a career or just a hobby. Our students are trained by professionals who help them develop, learn and polish their skills while at school.
Humanities
The study of ancient and modern languages, philosophy, history, and more. We take pride in offering top humanity courses from a dedicated and trained staff.
Science
The study encourages scientific reasoning, discoveries and inventions. Great teachers and well-equipped laboratories help students explore, discover and experiment new things under the best supervision.
Mathematics
Understanding the game of numbers and logic to solve real world problems. Learn mathematics from scholars and university toppers who not make it interesting, but also fun to learn.